Benefits of LivePerson Live Chat: Happy Visitor – Happy Customer

We recently had the opportunity to implement live chat on the ecommerce platform of a leading Italian Brand. After just 2 months of usage the benefits were showing.

We were helping customer to choose products, giving advice on what was suitable for them, clarifying doubts on shipping, returns policy and solving technical difficulties. It made us understand that the typical visitor has so many unanswered questions that we could now address and improve the sales and customer service.

It all needs good organizing though. Here is a great article on the do’s and dont’s of Live Chat:

10 tips for employing live chat profitably

We recently had the opportunity to implement live chat on the ecommerce platform of a leading Italian Brand. After just 2 months of usage the benefits were closing.

We were helping customer to choose products, giving advice on what was suitable for them, clarifying doubts on shipping, returns policy and solving technical difficulties. It made us understand that the typical visitor has so many unanswered questions that we could now address and improve the sales and customer service.

It all needs good organizing though. Here is a great article on the do’s and dont’s of Live Chat:

10 tips for employing live chat profitably